Privacy Policy

Vanguard Performance Labs (“Vanguard,” “we,” “our,” or “us”) operates as a direct-to-patient bloodwork and laboratory testing service available through our website at www.vanguardperform.com (the “Site”). We are committed to protecting the privacy and security of your personal and health-related information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, place a laboratory order, or interact with our affiliate network. Please read this policy carefully. By using our Site or services, you agree to the practices described here.

If you do not agree with any part of this Privacy Policy, please discontinue use of our Site and services.

Vanguard Performance Labs is committed to protecting the privacy and security of your personal and health-related information. This Privacy Policy describes our practices in connection with information we collect through the Site and our services.

We collect several types of information in connection with the services we provide.

2.1 Personal Information You Provide

When you register, place an order, or otherwise interact with us, you may provide:

• Full name, date of birth, and contact details (email address, phone number, mailing address)
• Billing and payment information (credit/debit card numbers, billing address) — processed securely through third-party payment processors
• Health and medical information necessary to process laboratory orders (e.g., sex assigned at birth, relevant symptoms or conditions you voluntarily disclose)
• Physician or healthcare provider information if applicable
• Account credentials (username and password) if you create an account

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically, including:

• IP address, browser type and version, operating system, and device identifiers
• Pages visited, time spent on pages, links clicked, and referring URLs
• Cookie identifiers and similar tracking technologies (see Section 8 for details)
• Geographic location at the country or region level

2.3 Information from Affiliate Partners

If you are referred to our services through one of our affiliate partners (such as a gym, chiropractic practice, or other health professional), we may receive your name and contact information from that partner. We will always handle such information in accordance with this Privacy Policy.

2.4 Information from Third Parties

We may receive information about you from third parties including laboratory networks, identity verification services, and payment processors, which we combine with information we collect directly.

We use the information we collect for the following purposes:

3.1 To Provide and Fulfill Our Services

• Process and fulfill laboratory test orders
• Transmit your sample information and test requisitions to our certified laboratory network
• Deliver your test results to you securely
• Communicate with you regarding the status of your order and results
• Facilitate at-home collection device shipments and returns

3.2 To Manage Your Account and Relationship

• Create and maintain your customer account
• Send order confirmation, receipts, and transactional communications
• Respond to inquiries, support requests, and feedback
• Track commissions for affiliate partners and apply affiliate discount codes

3.3 To Improve Our Services

• Analyze usage patterns to improve Site functionality and user experience
• Develop new products, services, and features
• Conduct internal research and analytics

3.4 For Marketing and Communications

• Send promotional emails, newsletters, and information about new products or services (where you have opted in)
• Personalize content and offers based on your preferences and order history

You may opt out of marketing communications at any time by clicking “Unsubscribe” in any marketing email or by contacting us at the address in Section 12.

3.5 To Comply with Legal Obligations

• Meet regulatory and legal requirements applicable to laboratory and health services
• Respond to lawful requests from government authorities
• Enforce our Terms of Service and protect the rights of Vanguard and our users

We do not sell your personal information. We share your information only in the circumstances described below.

4.1 Laboratory Partners

To fulfill your laboratory order, we must share your personal and health information with our certified laboratory partners and specimen collection network. These partners are contractually required to use your information only to perform your requested tests and to maintain appropriate confidentiality and security standards.

4.2 Payment Processors

Payment card information is transmitted directly to our third-party payment processor and is never stored on our servers. Our payment processor is PCI-DSS compliant.

4.3 Affiliate Partners

If you used an affiliate code when placing your order, we may share limited order confirmation information (such as whether an order was placed) with the referring affiliate for the purpose of calculating commissions. We do not share your health information or test results with affiliate partners.

4.4 Service Providers

We engage third-party vendors to support our operations, including:

• Cloud hosting and data storage providers
• Email and communications platforms
• Customer support software
• Analytics and website performance tools
• Identity verification and fraud prevention services

All service providers are contractually bound to use your information only as necessary to provide services to us and to maintain appropriate security standards.

4.5 Legal and Regulatory Disclosures

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Vanguard, our customers, or the public.

4.6 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our Site.

Vanguard Performance Labs collects and processes health-related information in connection with laboratory testing services. We are committed to handling such information responsibly and in accordance with applicable law.

Depending on the nature of the information collected and how it is used, certain health information may be subject to the Health Insurance Portability and Accountability Act (HIPAA) and related regulations. To the extent HIPAA applies to our operations, we maintain appropriate administrative, physical, and technical safeguards as required.

We do not share your identifiable health information or test results with your employer, insurance companies, or any third party not described in this Privacy Policy without your explicit written consent, except as required by law.

If you have questions about the handling of your health information or wish to exercise any rights you may have under applicable health privacy law, please contact us using the details in Section 12.

We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security)
• Encryption of sensitive data at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and monitoring
• Employee training on data privacy and security practices

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active account records: retained for the duration of your account plus a reasonable period thereafter
• Order and test records: retained for a minimum of seven (7) years in accordance with applicable laboratory and healthcare recordkeeping requirements
• Financial transaction records: retained for a minimum of seven (7) years for tax and accounting purposes
• Marketing preferences and communications: retained until you opt out or withdraw consent

When retention periods expire, we securely delete or anonymize your information. You may request early deletion of certain information as described in Section 9, subject to legal retention obligations.

Our Site uses cookies and similar technologies to enhance your experience and collect usage information. Cookies are small text files stored on your device.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Site to function (e.g., session management, security). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics). These are anonymized where possible.
• Marketing Cookies: Used to deliver relevant content and track the effectiveness of our affiliate and marketing programs.

8.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. You may also opt out of interest-based advertising by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out tool.

Depending on your location, you may have the following rights regarding your personal information:

9.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and, where technically feasible, to receive it in a structured, machine-readable format.

9.2 Correction

You have the right to request correction of inaccurate or incomplete personal information we hold about you.

9.3 Deletion

You may request deletion of your personal information. We will fulfill deletion requests to the extent permitted by law. Note that we may be required to retain certain records (e.g., laboratory and financial records) for legally mandated periods.

9.4 Opt-Out of Marketing

You may opt out of receiving marketing communications at any time by using the unsubscribe link in any marketing email or contacting us directly.

9.5 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, the right to opt out of the “sale” of personal information, and the right to non-discrimination. We do not sell personal information. To exercise your California rights, please contact us using the details in Section 12.

9.6 How to Submit a Request

To exercise any of the rights described above, please email us at info@vanguardperform.com with the subject line “Privacy Request.” We will respond to verified requests within thirty (30) days.

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information. This Privacy Policy applies only to information collected by Vanguard Performance Labs.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take steps to delete such information promptly. If you believe a minor has provided us with their personal information, please contact us at info@vanguardperform.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. We will notify you of material changes by:

• Posting the updated policy on our Site with a revised “Last Updated” date
• Sending an email notification to the address associated with your account (for material changes)

Your continued use of our Site or services after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Vanguard Performance Labs
www.vanguardperform.com
info@vanguardperform.com

We will make every effort to respond to your inquiry within thirty (30) days of receipt.

This Privacy Policy was prepared for Vanguard Performance Labs and is effective as of June 15, 2026.